How Provider Payments Work at Plowz & Mowz
Plowz & Mowz is a marketplace connecting customers with independent providers. Payments are issued after job completion and verification via direct deposit.
When do I get paid?
- Payments are typically issued within 30 business days of job completion.
- Many jobs pay sooner once completion is verified and there are no disputes.
- Funds go to the bank account on file.
What can cause payment delays?
Most delays fall into a few common categories:
- Job completion needs verification (photos or confirmation missing).
- Customer disputes or chargebacks.
- Incorrect or missing banking information.
- Missing W-9 or required tax documentation.
- Duplicate or canceled jobs under review.
When this happens, payment may pause while the issue is reviewed.
How to avoid payment issues
Providers who follow these steps typically get paid fastest:
- Correctly submit your Direct Deposit Form.
- Submit clear before-and-after photos.
- Mark jobs complete promptly.
- Keep banking information current.
- Submit a W-9 if requested.
- Respond quickly if support reaches out.
What if I haven’t been paid yet?
If it’s been longer than 30 business days since the job has been completed:
- Confirm the job is marked as completed in your account.
- Double check your banking information, you should have an email confirmation from DropBox Sign that links to the direct deposit form you filled out.
- Contact Provider Support with job ID at [email protected]
How disputes are handled
- If a customer raises an issue, payment may be temporarily held while we review job photos, service details, and provider notes.
- Once the review is complete, payment is released based on the outcome.
- Our goal is to be fair to both customers and providers while keeping jobs moving.
Important things to know
- Providers are independent contractors.
- Some jobs require manual review before payout.
- Seasonal volume (especially snowstorms) can briefly impact processing times.
- Payment timing may vary based on customer confirmation, disputes, billing issues, or missing documentation.
For full legal terms governing provider payments, please see our Provider Terms.
