Dear Partners,
We have some important updates regarding our payment process that we would like to share with you.
New Payment Schedule:
We will transition to a weekly payment schedule. Payments will be processed every Monday, with this change becoming effective this Thursday. Despite this shift, we remain one of the fastest payment processors in our industry.
Reasons for This Change:
- Rising Costs: Over the past two years, the fees associated with sending payments have more than doubled. We have absorbed these costs without passing them on to our partners.
- Operational Efficiency: Managing daily payments has created significant overhead. Moving to a weekly schedule will streamline our operations. This will also allow us to shift more of a focus on improving our customer service.
- Improved Accuracy: With more time to process payments, we can reduce errors and better handle unique payment situations such as additional payments and trip charges.
The New Schedule starting Thursday:
Payment will be made every Monday to hit your account Tuesday. That will include payments from Sunday to Saturday. We will send a payment schedule via email as well.
Benefits of This Change
- Competitive Rates: As we adjust to this new payment schedule, you will soon see an increase in job pricing across the board, allowing us to pass on our savings to you.
- Enhanced Support: We will be reallocating resources to strengthen our customer service team, ensuring you receive better support.
- Detailed Reporting: You will receive weekly payout reports via email, providing clear breakdowns of your payments.
Special Conditions
We recognize that consistent cash flow is vital, especially for small businesses. If you face any challenges with this new schedule, please reach out to us. We are open to working with you on a case-by-case basis to ensure your needs are met.
We appreciate your understanding and partnership as we implement these changes. If you have any questions or concerns, please do not hesitate to contact us.
