FREQUENTLY ASKED QUESTIONS | PLOWZ and MOWZ

FREQUENTLY ASKED QUESTIONS

For Customers

How do I sign up?

To sign up, please download the PLOWZ & MOWZ™ free app from the iTunes App Store or Google Play Store, and enter your information into the app. If you do not own a smartphone or tablet, we now offer the convenience of Online Ordering!

Want to see a video of how it all works? Check out our new demo video: MOWZ® in Motion .

Can I order Plowz® or Mowz® for a relative or friend? What if I own multiple properties?

Yes! You can enter multiple addresses into the app. Tap the little pencil icon next to your first address, then press the “+” button to add a new address. When you schedule your next mow or plow, tap the little pencil icon again and highlight the home address you want to service.

What happens in the event of inclement weather?

If it rains, we tell our providers to push the job back to the next day. We don’t want our providers to damage your property, their equipment, or to put safety at risk. We will contact you if the provider is delayed because of inclement weather. Plowz® providers are expected to continue service during severe snow storms though there may be delays if there are travel restrictions in the area.

How is the price determined?

Pricing is determined by a number of factors, including but not limited to: how long your grass is, the size of your lawn and how long the job will take.

Will I know the cost up front?

Yes, absolutely! Before you tap the submit button to schedule a mow you will see the price of the job in the app, and you can choose whether to continue or not.

Can I get a price for my property before I actually need service?

Yes, you can get a quote at any time. Click here to get a quote for Plowz® or here to get a quote for Mowz®. Note that prices are subject to change.

Does Plowz & Mowz™ offer recurring service or do I have to keep ordering each time?

We’ve recently introduced recurring weekly service for our customers who just want to order once and forget about it. You simply place an order like you normally would by providing your information in the app or web order form. When you enter your payment information, you won’t be charged until AFTER each service is completed. Of course, you’ll receive picture of the completed job with each service as well.

Can I pause, reschedule, or cancel my recurring service?

Absolutely! If for any reason you need to cancel, pause, or reschedule your recurring service you can do so right through the app or by calling/emailing us. We ask that you try to give us a minimum of 24 hours notice before canceling or rescheduling your order so our providers can plan their route accordingly. In the even of rain or inclement weather, your regularly scheduled service will be moved to the next serviceable date.

What’s does Plowz & Mowz™ service include?

For PLOWZ™, basic snow plowing of a driveway is included. This does not include salting, shoveling, snowblowing, clearing of walkways/sidewalks, etc.

For MOWZ™, basic mowing, trimming, and blowing clippings off hard surfaces is included.

For LEAVZ™ Leaf removal service includes all of the services of a Mowz™ order plus the clearing of leaves. Whether the leaves are bagged, hauled away, or left curbside varies based on municipal regulations. Please check with your local municipality to see what is required for your city or town.

Does Plowz® service street parking, parking lots, alleyways, sidewalks, walkways, etc?

Unfortunately, Plowz service doesn’t cover street parking, alley ways, parking lots, sidewalks, walkways, etc. We’re constantly looking for ways to expand and improve our services and may be including these in the future but we do not offer these services at this time. Please take this into consideration when placing your Plowz order.

Is Plowz & Mowz™ available in my area?

Plowz & Mowz™ is available in over 30 markets across the U.S and expanding across the country more and more every day. There’s a list of markets we service at the bottom of our homepage. To find out if we service your specific address, put your information into our mobile app or web order form and you’ll see whether or not Plowz & Mowz™ is available there.

How are providers chosen/evaluated?

We require all of our providers to have commercial grade equipment and General Liability insurance in the event of an accident. We don’t want unqualified companies mowing your lawn or plowing your driveway.

If I like one of your providers, can I select them for subsequent jobs?

If you like a provider, rate them highly! Providers with high ratings will be given first priority on any other job you post in the future. Keep in mind, you can always change the rating if performance changes.

If I’m not home, how will I know my job is completed?

Once a job is completed, the provider will take a photograph of the completed work and send it to you. You will receive notification from the app on your phone to view the picture.

If I order a Plowz should I stake my driveway?

Yes. This will help the provider locate your driveway. These snow stakes will also prevent damage to your lawn. If you do not stake your driveway we are not liable for property damage.

When and how will I be charged?

When you order service you will see the job cost posted to your bank account or credit card. This is ONLY a HOLD. You will not actually be charged until the job is complete and you have received photo confirmation.

How long will it take a provider to get to my house?

Scheduled jobs will be completed by end of day. We send a reminder to all of our providers on the day your job is scheduled, and they have until sundown on that day to service you. If you would like your lawn mowed at a specific time, please contact customer service.

Can I cancel service once an order has been placed?

Yes, but a cancellation fee will be applied if the job has already been assigned to a provider. If the job hasn’t been claimed yet, there won’t be any charge.

For Providers

How do I sign up?

The enrollment form for providers can be found here. After you submit the sign up form, a customer service representative will contact you to complete the process.

What requirements are there for signing up as a PLOWZ & MOWZ™ provider?

We require all of our providers to have the following in order to join our team:

  1. An iPhone or Android phone.
  2. A minimum of $1,000,000 in General Liability insurance.
  3. Professional grade equipment.

How do I begin accepting jobs?

After you’ve completed the sign up process and downloaded the PLOWZ & MOWZ™ app, we’ll send you a provider link via text message. Soon after, jobs will start appearing on the “Incoming” tab of your app. To accept them, double click on the job to see the details, and then click the “Request Job” button. If the job is awarded to you, it will appear in your “Claimed” tab.

*Note that when you claim a job, no one else can claim it or see it. Make sure the job is in your claimed tab before going to the job location.

How long do I have to complete a job?

When a customer requests service, he/she selects the date they want job to be completed by. Providers have until the end of that day to complete the job.

*Note that your claimed jobs must be completed on date requested. If there’s an issue of inclement weather, please contact us so we can notify the customer.

How do I learn about jobs in my area?

Jobs in your area will begin appearing in your app as they are requested by customers. When a customer places an order in your area, you will receive a notification through the app on your phone.

**Note that the jobs you see are based on the mileage radius that you specify during sign up.

Why am I not seeing any available jobs?
  1. All of the jobs in your area have been claimed.
  2. Your radius is too small.
  3. Your phone needs to be reset.

Please contact customer service for further remedy.

How do I get paid?

You will set up a direct deposit account with PLOWZ & MOWZ when you sign-up. Direct deposit payments are made within 2 business days of the job’s completion.

Where do I download the provider app?

In order to get the provider app, you must first download the consumer app from the iTunes App Store or Google Play Store. Once we’ve received your enrollment form and insurance information, a link will be texted to your phone to convert the consumer app to provider functionality.

What do I do if a customer’s lawn or driveway doesn’t match the description?

We’ve found that our customers are typically honest and accurate with their descriptions. Every now and then, we do run into cases where the customer’s description doesn’t match with reality. If you feel that it has been misrepresented, please take a picture of the lawn or driveway and contact us. We’ll contact the customer on your behalf, and adjust price if needed.

Can I sign up to offer multiple services?

Yes! You can sign up to be a PLOWZ™, MOWZ™ or LEAVZ™ provider or all three! Just note what services you want to offer on the enrollment form.