1-800-489-8128 – 24/7 Support

FREQUENTLY ASKED QUESTIONS

For Customers

How do I sign up?

To sign up, please download the PLOWZ & MOWZ™ free app from the iTunes App Store or Google Play Store, and enter your information into the app. You can also sign-up by getting a FREE quote for any service on our website!


Can I order Plowz® or Mowz® for a relative or friend? What if I own multiple properties?

Yes! You can enter multiple addresses into the app. Tap the little pencil icon next to your first address, then press the “+” button to add a new address. When you schedule your next mow or plow, tap the little pencil icon again and highlight the home address you want to service.


What happens in the event of inclement weather?

If it rains, we tell our providers to push the job back to the next day. We don’t want our providers to damage your property, their equipment, or to put safety at risk. We will contact you if the provider is delayed because of inclement weather. Plowz® providers are expected to continue service during severe snow storms though there may be delays if there are travel restrictions in the area.


How is the price determined?

Pricing is determined by a number of factors, including but not limited to: how long your grass is, the size of your lawn and how long the job will take.


Will I know the cost up front?

Yes, absolutely! Before you tap the submit button to schedule a mow you will see the price of the job in the app, and you can choose whether to continue or not.


Can I get a price for my property before I actually need service?

Yes, you can get a quote at any time. Click here to get a quote for Plowz® or here to get a quote for Mowz®. Note that prices are subject to change.


Does Plowz & Mowz™ offer recurring service or do I have to keep ordering each time?

We’ve recently introduced recurring weekly service for our customers who just want to order once and forget about it. You simply place an order like you normally would by providing your information in the app or web order form. When you enter your payment information, you won’t be charged until AFTER each service is completed. Of course, you’ll receive picture of the completed job with each service as well.


Can I pause, reschedule, or cancel my recurring service?

Absolutely! If for any reason you need to cancel, pause, or reschedule your recurring service you can do so right through the app or by calling/emailing us. We ask that you try to give us a minimum of 24 hours notice before canceling or rescheduling your order so our providers can plan their route accordingly. In the even of rain or inclement weather, your regularly scheduled service will be moved to the next serviceable date.


What does Plowz & Mowz™ service include?

For PLOWZ™, basic snow plowing of a driveway is included. This does not include salting, shoveling, snowblowing, clearing of walkways/sidewalks, etc.

For MOWZ™, basic mowing, trimming, and blowing clippings off hard surfaces is included.

For LEAVZ™ Leaf removal service includes all of the services of a Mowz™ order plus the clearing of leaves. Whether the leaves are bagged, hauled away, or left curbside varies based on municipal regulations. Please check with your local municipality to see what is required for your city or town.


Does Plowz® service street parking, parking lots, alleyways, sidewalks, walkways, etc?

Unfortunately, Plowz service doesn’t cover street parking, alley ways, parking lots, sidewalks, walkways, etc. We’re constantly looking for ways to expand and improve our services and may be including these in the future but we do not offer these services at this time. Please take this into consideration when placing your Plowz order.


Is Plowz & Mowz™ available in my area?

Plowz & Mowz™ is available in over 30 markets across the U.S and expanding across the country more and more every day. There’s a list of markets we service at the bottom of our homepage. To find out if we service your specific address, put your information into our mobile app or web order form and you’ll see whether or not Plowz & Mowz™ is available there.


How are providers chosen/evaluated?

We require all of our providers to have commercial grade equipment and General Liability insurance in the event of an accident. We don’t want unqualified companies mowing your lawn or plowing your driveway.


If I like one of your providers, can I select them for subsequent jobs?

If you like a provider, rate them highly! Providers with high ratings will be given first priority on any other job you post in the future. Keep in mind, you can always change the rating if performance changes.


If I’m not home, how will I know my job is completed?

Once a job is completed, the provider will take a photograph of the completed work and send it to you. You will receive notification from the app on your phone to view the picture.


If I order a Plowz should I stake my driveway?

Yes. This will help the provider locate your driveway. These snow stakes will also prevent damage to your lawn. If you do not stake your driveway we are not liable for property damage.


When and how will I be charged?

When you order service you will see the job cost posted to your bank account or credit card. This is ONLY a HOLD. You will not actually be charged until the job is complete and you have received photo confirmation.


How long will it take a provider to get to my house?

Scheduled jobs will be completed by end of day. We send a reminder to all of our providers on the day your job is scheduled, and they have until sundown on that day to service you. If you would like your lawn mowed at a specific time, please contact customer service.


Can I cancel service once an order has been placed?

Yes, but a cancellation fee will be applied if the job has already been assigned to a provider. If the job hasn’t been claimed yet, there won’t be any charge.


For Providers

How do I sign up?

Enter your mobile phone number above to begin the enrollment. After you submit the sign-up form, a customer service representative will contact you to complete the process.


What requirements are there for signing up as a PLOWZ & MOWZ™ provider?

1. An iPhone or Android phone

2. A minimum of $1,000,000 in General Liability insurance

3. Professional grade equipment


How do I begin accepting jobs?

After you’ve completed the on-boarding process and downloaded the app, one of our reps will make your account live and you can login.

If you’re ready to work right away, we’ll add some jobs in your queue to get you started. Every time a new job is available in your area we’ll send you a push notification (keep notifications on). Most jobs are first-come-first-serve.

All accepted jobs will show up in your active queue. On the date of the job, read the notes, job details and crush it out. If there are any issues with scheduling let us know and we’ll work it out for you.

Some jobs stick with you if you get a good rating, so always do your best.

Note: Multiple people may try to pick up a job at the same time only one will get it. Do not proceed to a job until it is in your active jobs queue.


How long do I have to complete a job?

When a customer requests service, they select the day they want the job completed. Our partners have until the end of that day to complete the job.

*Note: Your jobs must be completed on the date requested. If there’s an issue of inclement weather, please contact us so we can notify the customer.


How do I learn about jobs in my area?

Jobs in your area will begin appearing in your app as they are requested by customers. When a customer places an order in your area, you will receive a notification on your phone through the app.

*Note: The jobs you see are based on the radius or zip codes you specify during sign up


Why am I not seeing any available jobs?

1. All of the jobs in your area have been claimed

2. Your radius is too small

3. Your phone needs to be reset


How do I get paid?

We offer direct deposit for your convenience. Payments are made within 48 hours of the job’s completion.


Where do I download the provider app?

Download the Plowz and Mowz for Landscapers app from the iTunes App Store or Google Play Store. Once we’ve received your enrollment form and insurance information, we will activate your account and enable your app’s functionality.


What do I do if a customer’s lawn or driveway doesn’t match the description?

If you feel that the property has been misrepresented, please take a picture of the lawn or driveway and contact us. We will reach out to the customer to discuss a price adjustment. Do not being work on the property until a price adjustment has been negotiated with the customer.


Can I sign up to offer multiple services?

Yes! You can sign up for as many services as you would like. Just indicate what services you want to offer during enrollment, and ensure your equipment is sufficient for each service.